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Foto del escritorManuel Cossio

Decoding Dedicated Care Teams in Digital Health: A Path to Personalized Care


In the rapidly evolving realm of healthcare, the importance of human connection cannot be overstated. We forge enduring relationships with our primary care physicians, specialists, and healthcare professionals who understand our medical conditions, and in some instances, our personal lives. These bonds guarantee that we receive informed guidance, emotional support, and accountability when navigating our healthcare challenges.


Nonetheless, the majority of today's digital health programs fall short in providing this essential human connection. Many are purely virtual, relying on chatbots or scripted health coaches, leaving users feeling disconnected from personalized care. Others offer on-call doctors with limited knowledge of the user's medical history and sporadic availability for support. Filling this chasm between virtual and in-person care is imperative for the progression of digital health.


Enter the concept of "dedicated care teams," a pioneering model in digital health that has been gaining traction. These dedicated care teams work directly with individuals through HIPAA-compliant channels, such as chat, phone calls, or video consultations. These teams typically comprise nurses, dietitians, health coaches, certified diabetic educators, mental health therapists, and other healthcare professionals, all of whom have unfettered access to the digital program's resources. This seamless amalgamation of technology with human interaction is a rarity but is proving to be a transformative factor in empowering users to assume control over their health.


What is a Dedicated Care Team?


A dedicated care team is a group of healthcare professionals who provide ongoing, one-on-one support to individuals within a digital health program. These teams are a critical bridge between the virtual healthcare world and traditional in-person care, offering a unique blend of technology and human expertise.


Personal Case Managers


One trailblazing digital health provider that has embraced the dedicated care team approach is Vivante Health, focusing on solutions for digestive health. Vivante collaborates with employers and health plans to assist users in mitigating digestive issues, reducing associated medical costs, and enhancing their overall quality of life.


Their GIThrive platform offers features like food and symptom logs, online educational resources, cognitive behavioral therapy exercises, and AI-driven care plans. What sets GIThrive apart is the 24/7 access to registered dietitians, health coaches, and nurses who serve as personal case managers for users. These dedicated team members have full access to care plans, symptom logs, app usage history, and other data, enabling them to tailor and guide the wellness journey for each individual.


Astoundingly, almost two-thirds of activated GIThrive users schedule appointments with their dedicated care team members. An impressive 95% of these individuals report feeling better within two to three months, compared to 70% of those who do not engage with care teams. Over time, 91% of users report symptom improvement, underscoring the profound impact of dedicated care teams on healthcare outcomes.


The Human Connection


In conclusion, dedicated care teams represent a revolutionary approach in digital health. They are the missing link that enhances the quality of care, provides seamless healthcare experiences, and ultimately improves health outcomes. As this concept gains momentum, we can anticipate further advancements in digital health, positively influencing care delivery, quality of life, and employee appreciation of benefits programs. In an increasingly digital world, the human touch remains irreplaceable.


Erin K. Commons' original article highlights the transformative role of dedicated care teams in bridging the gap between virtual and in-person healthcare, emphasizing the importance of human connection in the digital health landscape.

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